Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. For more details, contact your software manufacturer. Updating your antivirus software may update the filters that cause this issue. Solution 2: Update your antivirus software On the OneDrive release notes page that opens, check that number against the latest release at the top of the page, and select Download OneDrive for Windows if the latest release is a higher number. On the About tab, note the version number in the About Microsoft OneDrive section, then select the link. Select Help & Settings, then in the pop-up menu, select Settings. On your desktop, select the OneDrive icon in the notification area. Select Settings > Save space and download files as you use them. Note: If you’re on Windows 10, your computer already has the OneDrive desktop app on it, but youll need to turn on Files On-Demand in OneDrive settings. You should also ensure that OneDrive itself is updated to the latest version. Select the white or blue OneDrive cloud icon in the Windows notification area.
For more information, see Update Windows 10 and Install Office updates. Install the latest Windows and Office updates and restart your computer. To address this issue, try the following: Solution 1: Update and restart your computer This may be because the Files on Demand service is being blocked from starting by legacy filters on some antivirus software. Please restart your computer and try again. If you are trying to open an online-only file in OneDrive and see the following error: